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SY+

Legal

Code of Practice

This Code of Practice describes the standards we aim to meet when providing services to our customers and how we conduct ourselves as a UK business communications provider.

Our commitments

  • Provide clear, honest information about our services.
  • Treat customers fairly and with respect.
  • Provide accessible support and communication.
  • Handle complaints in line with our Complaints Policy.

Complaints and dispute resolution

If something goes wrong, our Customer Experience team will investigate and explain what we can do to put it right. Full details, including timescales and independent adjudication through CISAS, are set out in our Complaints Policy. You can raise a formal complaint by emailing cx@syplus.co.uk or calling 03333 608280.

Company information

SY+ is a trading name of SY Plus Limited, registered in England and Wales under company number 17305479.