Business technology in Shrewsbury.
Backed by a team that’s actually here.

Hosted VoIP has replaced the traditional on-site phone system for most businesses. Calls travel over your internet connection and the system itself runs in the cloud, so adding a user, changing a greeting or opening a second site becomes an administrative change rather than an engineering project.

We design the call flow before touching any configuration: who answers first, what happens on overflow, how enquiries are separated from support, and where calls go outside working hours. Auto-attendants, ring groups, queues, call recording and reporting are all available, and reporting in particular tends to change how businesses think about staffing once they can see answered and missed calls against the busiest hours.

Desktop and mobile apps mean the same extension follows the person rather than the desk, and calling can be delivered inside Microsoft Teams where that suits your team better. Your existing numbers port across, so nothing changes for your customers. There is more detail on our business phone systems page.

The right connection depends on what your business actually leans on. Full fibre (FTTP) comfortably supports cloud applications, video meetings and hosted voice for most offices, and where availability allows it is quick to put in. Because it is a shared service, performance can vary at busy times — which is precisely the trade-off worth weighing before spending more.

A leased line is a dedicated circuit for your business alone, usually with upload speeds matching download. That matters for contact teams whose calls all run over the connection, businesses moving large volumes of data, or sites where several dozen people depend on one line all day.

Backup deserves equal thought. A 4G or 5G service alongside the primary line can take over automatically, keeping card payments, email, cloud systems and calls running while a fault is fixed. Send us your postcodes and we will check what is genuinely available at each address — our business connectivity page sets out the options in full.

A business mobile account puts every connection on one bill, with someone who understands your setup making the changes rather than a consumer support queue. Plans can be SIM-only where handsets are already serviceable, or include devices where hardware is due for replacement. Shared data across the account is often the neatest arrangement for a mixed team, letting a light office user's unused allowance cover an engineer running navigation and job systems all day. See our business mobiles page for how we size plans around real usage.

If your organisation already works in Microsoft 365, calling can be delivered inside the app people have open all day. External calls, business numbers, transfers, queues and auto-attendants all work within Teams once it is properly connected and configured — and Teams users can share a call flow with desk phones in reception and mobile users on the road. Our Microsoft Teams calling page explains what the move involves.

Most IT problems are small but obstructive — a locked account first thing, a laptop that will not connect, a file that has vanished. Managed support gives your team somewhere to take those instead of asking whoever seems most capable. The majority are resolved remotely: with permission we connect to the machine, see the issue directly and fix it while the user carries on.

Alongside the helpdesk we assist with Microsoft 365 — mailboxes and licences, shared mailboxes, SharePoint and OneDrive structure, sharing permissions and getting new starters productive on day one. Cybersecurity guidance is practical rather than theoretical, focusing on multi-factor authentication, access control, patching, email protection and helping people recognise a suspicious message.

We also check that backups are real: what is being backed up, how often, where copies are held and whether a restore has ever been tested. Proactive maintenance keeps updates applied and picks up small failures before they become large ones. Our managed IT support page covers this in more depth.

Business CCTV starts with a site survey rather than a camera count. We look at what actually needs covering — entrances, yards, stock areas, car parks — then specify cameras and positions that suit the lighting and the distances involved, along with how long footage needs to be retained.

Once installed, footage can be viewed securely from a phone or laptop, and multiple sites can sit behind one login. Our business CCTV page covers the detail.

Wi-Fi problems are usually coverage and capacity rather than the broadband line. A survey shows where the weak areas are, and access points are then placed to cover the space properly, with separate networks for staff, guests and devices. See our Wi-Fi and networking page.

An independent business with a handful of staff and a multi-site organisation have genuinely different needs, and pretending otherwise leads to people paying for capability they will never use. A small team usually wants something reliable and simple to run, with sensible advice when a decision comes up. A growing SME needs services that can absorb new starters and a second location without being rebuilt.

Multi-site organisations benefit most from being treated as one estate rather than a collection of independent offices. Consistent equipment and configuration make faults quicker to diagnose and changes far easier to roll out, while each location is still sized for what it actually does. A head office and a small satellite branch rarely warrant identical solutions.

Whichever describes you, we start with questions rather than a proposal — how your team works, what frustrates them today and what is likely to change over the next couple of years.